Billing policy
Subscriptions, cancellation, and refunds
This draft explains the billing behavior implemented by Knight Connect. Refund, tax, service-level, and jurisdiction-specific terms remain subject to owner and legal approval.
Prices and renewal
Each purchase screen identifies the selected unit, base plan, recurring add-ons, price, currency, and monthly or annual billing cadence. Recurring service renews on the cadence displayed at purchase unless an authorized officer schedules cancellation.
Feature quotas can reset weekly, monthly, annually, on a custom interval, or with a subscription period independently of the payment cadence. Paying annually does not imply that every included quota lasts for the full year.
Payment methods
Recurring subscription Checkout displays the payment methods enabled for the Knight Connect Stripe account that are compatible with the subscription, currency, and customer location. One-time credit-pack Checkout accepts card payments only.
The production statement descriptor is not configured; LIVE Checkout remains disabled.
Plan and add-on changes
Authorized changes may create an immediate prorated charge or credit. Knight Connect keeps the existing effective access until a signed Stripe event confirms the provider's resulting subscription and item set.
One-time credit packs
A one-time pack is charged once and applies only to its named quota. Credits expire at the end of that quota's current independent reset period unless the purchase screen explicitly states otherwise. They do not change the subscription renewal cadence.
Cancellation
An authorized, MFA-verified officer can schedule cancellation from Plan and billing. Paid access and recurring add-ons remain available through the current paid period. After Stripe confirms the end of that period, the unit moves to its governed free fallback when one is configured.
Before the period ends, an authorized officer can restore automatic renewal. Both actions require an explicit versioned confirmation and remain subject to signed-event reconciliation.
Refund and billing-error requests
Submitting a request does not itself guarantee a refund. Refund windows and eligibility remain subject to owner and legal review. Knight Connect will review the exact unit, transaction, service state, and Stripe record before any provider-side adjustment.
Include the unit name, invoice or receipt identifier, charge date, and a concise explanation. Never include a full card or bank-account number.