Help and contact
How can we help?
Use the path that matches your request. Signed-in support tickets preserve the account and portal context needed for safe investigation.
Signed-in portal support
Members and officers should submit portal problems, feature questions, and billing concerns from their authenticated account whenever possible.
Public contact
Until the owner publishes both contacts, contact your unit administrator. Platform operators must configure SUPPORT_CONTACT_EMAIL and SUPPORT_CONTACT_PHONE before collecting payments.
Billing requests
Include the affected unit and an invoice, receipt, or Checkout request identifier. Do not send passwords, authenticator codes, or full payment credentials. Payment-method changes are completed only through the authenticated Stripe portal opened from Plan and billing.
Security concerns
Report suspected account access or data exposure promptly. If an account may be compromised, stop using the session and ask an administrator to revoke access while the report is reviewed.